Contact and Support
General and pre-purchase questions
Contact Orrerie LLC for questions about the AI service at orrerie.com.
Email hello@orrerie.com for product, compatibility, pricing, accessibility or pre-purchase questions. Include the country where you use the service if your question concerns payment availability or consumer rights.
We aim to acknowledge ordinary support requests within two business days. Complex payment, privacy or security cases can require additional verification and investigation.
Account support
Signed-in users can use Settings → Send feedback to report a bug or product issue with optional diagnostic context. Do not include passwords, recovery codes, seed phrases or private API keys in a support message.
For account access, payment activation or a refund request, email hello@orrerie.com from the account email and include the plan, approximate time and payment reference. Never send a wallet seed phrase or private key.
Business enquiries
For business enquiries and formal correspondence, email hello@orrerie.com. Our company details and principal office address are listed below.
Orrerie Wallet
Orrerie LLC also owns and operates Orrerie Wallet, a separate self-custody cryptocurrency wallet. For wallet-related enquiries, use the support information on the wallet website. Never disclose a recovery phrase or private key in a support request.
Privacy, security and abuse
Use hello@orrerie.com for access/deletion requests, suspected account compromise, vulnerability reports, unlawful content or abuse. Put PRIVACY, SECURITY or ABUSE in the subject so the report can be triaged appropriately.
If a security report could expose another user’s data, stop testing, do not retain or share the data, and provide only the minimum detail needed to reproduce the issue.
Business identity
Orrerie LLC, trading as Orrerie
Limited Liability Company – Domestic
Registered in Wyoming, United States · Filing ID: 2026-002087422
Principal office: 30 N Gould St, #58667
Sheridan, Wyoming 82801
USA
hello@orrerie.com