Contact and Support

01General and pre-purchase questions

Email hello@orrerie.com for product, compatibility, pricing, accessibility or pre-purchase questions. Include the country where you use the service if your question concerns payment availability or consumer rights.

We aim to acknowledge ordinary support requests within two business days. Complex payment, privacy or security cases can require additional verification and investigation.

02Account support

Signed-in users can use Settings → Send feedback to report a bug or product issue with optional diagnostic context. Do not include passwords, recovery codes, seed phrases or private API keys in a support message.

For account access, payment activation or a refund request, email hello@orrerie.com from the account email and include the plan, approximate time and payment reference. Never send a wallet seed phrase or private key.

03Telephone contact

A business telephone number will be published with the registered-company identity before card processing is activated. Card-processor or bank applications must not be submitted as website-complete until that number and the legal identity are live.

04Privacy, security and abuse

Use hello@orrerie.com for access/deletion requests, suspected account compromise, vulnerability reports, unlawful content or abuse. Put PRIVACY, SECURITY or ABUSE in the subject so the report can be triaged appropriately.

If a security report could expose another user’s data, stop testing, do not retain or share the data, and provide only the minimum detail needed to reproduce the issue.

05Business identity

Current operator status: Orrerie is preparing its registered-company details. The registered legal name, number, jurisdiction, address and telephone contact will be published before any card-processing application or card checkout is activated. Until then, contact hello@orrerie.com with any operator or contracting-party question.