Refund and Cancellation Policy

01No recurring cancellation

Current Orrerie plans are one-time 30-day purchases and do not auto-renew. There is no recurring subscription to cancel. You can stop using the service at any time; stopping use does not itself create a refund.

02Digital delivery

A paid access period is delivered when the payment provider reports sufficient confirmation and Orrerie activates the plan. Network confirmation, risk review or an incorrect payment can delay or prevent activation. Own-key access is delivered after a valid supported API key is added.

03When a refund is available

• A duplicate payment for the same intended purchase.
• A confirmed payment that Orrerie received but failed to activate because of a fault on Orrerie’s side.
• An accidental purchase requested within seven calendar days where no paid-plan usage has been recorded.
• A refund or withdrawal right required by applicable law.

For a material service defect or prolonged outage, contact support with details. We will assess a refund, replacement access or service credit based on the impact and applicable law.

04Used plans and expired allowance

Except where law requires otherwise, a plan is not refundable after material use of its AI-processing allowance, after abuse or account-sharing, or merely because a model answer or mission outcome was unsatisfactory. Unused allowance expires with the access period as described at purchase.

05Cryptocurrency payment errors

Blockchain transfers are irreversible. Orrerie cannot refund funds it did not receive, including transfers to the wrong address, asset or network, or transfers missing a required memo where the processor cannot recover them. Underpayments, overpayments and late transfers are reviewed with the payment provider case by case.

An approved cryptocurrency refund is returned using a lawful method compatible with the original transaction. Network fees, provider limitations and exchange-rate movement may affect the returned crypto amount unless mandatory law requires a different result.

06How to request a refund

Email hello@orrerie.com from the Orrerie account email. Include the plan, payment reference, date, asset/network and reason. Never send a seed phrase or private key. We may request enough information to verify account and payment ownership.

Approved refunds are initiated within ten business days after verification. Provider, banking or blockchain settlement can take longer. Future card refunds, if card processing is introduced, will be returned to the original payment method.

07Mandatory rights

This policy does not limit non-waivable consumer rights. If local law gives you a cancellation, withdrawal or refund right that is broader than this policy, that law applies.